FAQ & Help Center

LowPriceDito.com is an exclusive, algorithmic membership-based retail e-commerce platform. We offer competitively low prices on a wide range of physical products, with benefits and access determined by a proprietary, invitation-only membership model.

Membership is by invitation only. Our proprietary algorithm automatically evaluates potential members based on a range of undisclosed factors. Qualified individuals will receive an unsolicited invitation exclusively through our official channels (verified @lowpricedito.com email or in-app notification). There is no public application process and absolutely no fee to become a member.

No. This is a scam. LowPriceDito.com never authorizes third parties to sell, broker, or guarantee membership access. Our invitations are free and sent directly by us. Please report any such offers to usmile@lowpricedito.com.

LowPriceDito.com offers a single, exclusive Premium Membership. This tier provides access to our platform and includes the following benefits:

• Access to member-only pricing and deals.
• Eligibility for Cash on Delivery (COD) as a payment method.
• Free premium shipping on every order, subject to terms and conditions (e.g., serviceable area, order value thresholds).
• Dedicated customer support.

No. Membership accounts are personal and non-transferable. Sharing login credentials violates our Terms of Service and may result in account suspension.

Our proprietary pricing algorithm ensures all products are initially listed at the most competitive rates in the market. We do not employ post-purchase price matching. Our guarantee means you can trust our listed price is low from the start.

As a Premium Membership platform, we offer both prepayment and cash-on-delivery options for our members:

• Prepayment: Credit/Debit Cards (Visa, Mastercard, JCB), and Direct Bank Transfers.
• Dated Check | Cash on Delivery (COD): Available exclusively to Premium Members for qualifying orders. For COD exact change must be provided upon delivery.

Orders may be cancelled for several reasons, including:

• Payment was not completed within 24 hours (for manual bank transfers).
• The item became out of stock.
• The shipping address is in a non-serviceable area.
• The order failed our fraud verification checks.
• A failed delivery attempt occurred.

Cancellation eligibility depends on the order status:

• Yes: Within 1 hour of payment confirmation.
• Subject to Approval: While order status is "Processing" or "Packed".
• No: Once the order is "Shipped" or "Delivered".

We are currently in our initial phase and ship to select areas only. The current list of serviceable cities, municipalities, and barangays is always available on our Homepage. We are expanding regularly.

Orders placed and verified before 9:13 AM PHT are processed the same business day. Orders placed after this time are processed the next business day (Mon-Fri, excluding holidays).

Our primary logistics partner is USmile, our in-house arm. To ensure optimal efficiency, our proprietary algorithm may strategically assign deliveries to other pre-vetted courier partners.

We make one (1) delivery attempt only. Our driver will call the provided contact number prior to arrival. If unsuccessful, the package is returned to our warehouse and the order is automatically cancelled.

You may request a redelivery by contacting our Customer Care Team within 24 hours of the cancellation notice. You must pay the same shipping fee again for the order to be resent.

Yes. Free premium shipping is a core benefit of the Premium Membership, subject to terms and conditions such as serviceable area and successful delivery on the first attempt.

We accept returns within 7 calendar days of delivery for items that are defective, damaged, or incorrect. The item must be unused, in its original packaging with all tags and accessories. Read our full Return & Refund Policy.

The following non-digital items are not returnable unless defective or incorrect: perishable goods, personalized/custom-made items, intimate apparel, swimwear, and items marked as "Final Sale".

Refunds are processed promptly upon approval of your return. Please allow the following timelines for the refund to be credited to your account, depending on your financial institution's processing times:

• E-Wallets (GCash, Maya): 7-15 business days.
• Credit/Debit Cards: 7-15 business days.
• Bank Transfers: 3-5 business days.

Refunds are issued to the original payment method. For Cash on Delivery (COD) returns, you must provide your preferred bank or e-wallet details for the refund.

To initiate a return, please contact our Customer Care directly via email or phone. Our team will guide you through the simple process. Please have your order number ready to help us assist you faster.

Low Price Dito, also known as LowPriceDito.com, is a Philippine-based B2C online retail store for home and office essentials. It is legally owned and operated by Clickerwayne Holdings OPC, a corporation registered with the Securities and Exchange Commission (SEC).

The trade name LowPriceDito.com, also referred to as "Low Price Dito," is legally owned and operated by Clickerwayne Holdings OPC. This company is a Philippine corporation registered with the Securities and Exchange Commission (SEC), ensuring trust and providing you with quality home and office essentials.

Clickerwayne Holdings OPC is an entity entirely separate from and is not affiliated, associated, endorsed, or sponsored by the owner of the DITO trademark. There exists no partnership, agency, association, or sponsorship of any kind between the Company and the owner of the DITO brand. All trademarks referenced are the property of their respective owners.

We use your data solely to provide and improve our service, process orders, and personalize your experience. We do not sell your personal data. We are fully compliant with the Philippine Data Privacy Act of 2012. Read our full Privacy Policy.

When you first visit our site, a cookie consent banner allows you to accept all or manage preferences by category (e.g., reject Targeting cookies). You can also adjust settings in your browser. Read our full Cookie Policy.

We are committed to providing an accessible experience. Please report any issues to our Accessibility Officer at usmile@lowpricedito.com. Read our full Accessibility Statement.

For all inquiries, please connect with us: https://www.lowpricedito.com/connect-with-us. This ensures your ticket is logged and handled efficiently.

To help us quickly resolve your issue, please always provide your:

• Order Number
• Full Name
• Registered Email Address
• Contact Number
• A detailed description of your inquiry or issue