Shipping & Delivery Information

This Shipping & Delivery Information policy ("Policy") outlines the terms and conditions governing the shipment and delivery of products purchased from LowPriceDito.com ("we," "us," or "our"). By placing an order on our Site, you ("Customer") agree to the terms set forth in this Policy, which is incorporated by reference into our Terms of Service.

We are currently in our initial operational phase. Therefore, shipping is limited to select areas only. The current list of serviceable cities, municipalities, and barangays is dynamically updated and can be found on our Homepage.

We are continuously expanding our coverage. The list of serviceable areas will be updated regularly as our operations scale. By placing an order, you confirm that your provided shipping address is within our currently serviceable areas as listed on the homepage at the time of order placement. Orders placed for non-serviceable locations will be automatically cancelled and refunded in full.

Order processing begins after payment confirmation (for prepaid orders) or order verification (for Cash on Delivery orders). All orders are processed during regular business hours, Monday to Friday, 9:00 AM to 4:00 PM PHT, excluding nationally recognized holidays.

Our primary logistics provider is USmile, the logistics and customer experience arm of Low Price Dito. To ensure strategic efficiency and optimal delivery performance, our proprietary algorithm may assign certain orders to other pre-vetted courier service providers that we have commercial agreements with. The specific carrier (USmile or a strategic partner) for your order is selected algorithmically at our sole discretion based on destination, product specifications, and operational capacity.

Shipping Methods

Shipping methods are determined by membership status:

The following are estimated delivery timelines from the date the order is handed to the courier. These are estimates only and are not guaranteed, as they may be affected by factors beyond our control.

Factors that may affect delivery times include:

• Weather conditions, natural disasters, or force majeure events.
• Transportation delays and traffic conditions.
• Incorrect, incomplete, or unverifiable shipping address provided by the Customer.
• Recipient unavailability for the delivery attempt.
• Holidays and peak seasons.

Shipping fees are calculated based on package dimensions (volumetric weight), actual weight, and delivery destination. Fees are displayed and must be accepted by the Customer at checkout before an order is finalized.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can also view your order status and tracking information by logging into your account on LowPriceDito.com and accessing the "Order History" section.

• Single Delivery Attempt & Prior Call: Our delivery team will make one (1) delivery attempt only. Prior to arrival, the delivery agent will attempt to call the contact number provided in the order to confirm availability.
• Inspection Upon Delivery: The Customer or recipient is strongly advised to inspect the package for visible signs of damage or tampering before accepting and signing for delivery. If the package appears damaged, please note the damage on the delivery receipt (e.g., write "DAMAGED") before signing and refuse acceptance if necessary. Contact our Customer Support immediately.
• Proof of Delivery: The courier's record of delivery, including the recipient's signature, constitutes conclusive proof that the product(s) were delivered in apparent good condition.

• Failed Delivery & Automatic Cancellation: If the recipient is unavailable upon the single delivery attempt, or if the contact number is unreachable, the package will be returned to our warehouse. Upon return to the warehouse, the order will be automatically cancelled.
• Fees for Failed Deliveries Due to Customer Error: If a delivery fails due to reasons attributable to the Customer (e.g., providing an incorrect/incomplete address, recipient unavailability, failure to respond to the delivery agent's call), the original shipping fee is forfeited to cover incurred logistical costs.

The Customer is solely responsible for providing a complete, accurate, and deliverable shipping address at the time of order placement. We are not liable for failed deliveries or lost packages resulting from an incorrect or incomplete address provided by the Customer.

Lost or Stolen Packages

LowPriceDito.com is not liable for packages that are lost or stolen after a successful delivery has been confirmed by the courier. It is the recipient's responsibility to secure the package upon delivery.

If a tracking number indicates a package was delivered but the recipient did not receive it, the Customer must:

1. Check with household members, neighbors, or building management.
2. Contact our Customer Support within twenty-four (24) hours of the marked delivery date. We will work with the courier to initiate an investigation.

Claims for Damage or Loss in Transit

Claims for products damaged in transit or lost before delivery must be reported to our Customer Support team within twenty-four (24) hours of delivery confirmation (for damage) or within the timeframe indicated by the tracking information (for loss). Please have your order number and photographic evidence of the damaged product and packaging ready.

We will work with the courier to resolve the issue and, upon validation, will proceed with replacement or refund in accordance with our Return & Refund Policy.

For any questions or concerns regarding shipping and delivery, please contact our Customer Support team: