Your ₱iso
is worth more
Dito

Order Cancellation & Refund Policy

Last Updated: September 3, 2025

1. Policy Overview

At LowPriceDito.com, we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the terms, conditions, and procedures for canceling orders placed on our website. By placing an order with LowPriceDito.com, you ("the Customer") agree to the terms set forth in this policy.

Our goal is to process cancellation requests fairly and efficiently, balancing customer needs with the operational realities of our suppliers and logistics partners. Please read this policy carefully to understand your options.

2. General Cancellation Guidelines

  • Eligibility: Order cancellation requests are subject to approval based on the current order status and the nature of the item(s) ordered.
  • Request Channel: All cancellation requests must be submitted officially through our Support Desk portal (details in Section 7). Requests made through other channels (e.g., social media comments, phone calls without a ticket) will not be processed.
  • Approval Process: All requests are subject to internal validation. We must receive confirmation from our suppliers and warehouse partners before a cancellation can be finalized. Submission of a request does not guarantee cancellation.
  • Company-Initiated Cancellations: LowPriceDito.com or our suppliers reserve the right to initiate cancellations for reasons including, but not limited to: items being out-of-stock, pricing errors, restrictions in the delivery location, failed fraud screening, or other unforeseen circumstances beyond our reasonable control.

3. Order Status & Cancellation Eligibility

The ability to cancel an order is strictly determined by its progression in our fulfillment pipeline. The following table details the possibilities based on status:

Order Status Cancellable? Remarks & Conditions
Pending Payment Yes (Automatic) Orders paid via manual bank transfer or other off-line methods that remain unpaid after 24 hours will be automatically canceled by the system.
Payment Confirmed Yes Customers have a 1-hour grace period from the time of payment confirmation email/SMS to submit a cancellation request. Requests within this window are typically approved automatically.
Processing Limited Cancellation may be possible but subject to approval and potential restocking fees. Contact support immediately.
Shipped No Once shipped, orders cannot be canceled. Please refer to our return policy for options.

4. Non-Cancellable Orders & Items

Certain items and order types are inherently non-cancellable due to their nature. These include, but are not limited to:

  • Personalized, Customized, or Made-to-Order items (e.g., engraved products, printed items with custom text, specially configured software).
  • Perishable Goods (e.g., fresh food, meat, certain cosmetics).
  • Items that have been opened, used, or whose original packaging has been damaged after delivery.

5. LowPriceDito.com Initiated Automatic Cancellations

We may automatically cancel an order without a customer request under the following circumstances:

  • Unpaid Orders: Payments made via manual bank transfer that are not settled within 24 hours of order placement.
  • Stock Unavailability: An item is confirmed to be out of stock or unavailable from the supplier after the order is placed.
  • Fraud Prevention: Transactions identified as fraudulent, suspicious, or violating our Terms of Service through our security screening.
  • Failed Communication: The provided shipping address is incomplete, invalid, or deemed undeliverable by our couriers, and the customer is unresponsive after multiple contact attempts.
  • Pricing Errors: Orders placed due to a manifest and unintentional pricing error on the website.

Customers will be notified via email of any automatic cancellations initiated by us.

6. Refund Processing

  • Approval First: Refunds are processed only after a cancellation request has been officially approved and confirmed by our support team via email.
  • Refund Method: Refunds will be issued to the original method of payment unless otherwise specified by law or stated in our policy. For cash-on-delivery (COD) orders canceled by us, you will be required to provide bank or e-wallet details for the refund.
  • Timeline: The timeline for the refund to be credited to your account begins after approval and depends on your financial institution's processing times:
    • Credit/Debit Cards: 7-15 business days
    • E-Wallets (GCash, Maya, etc.): 7-15 business days
    • Bank Transfers: 3-5 business days
  • Restocking Fees: In rare cases where a cancellation is approved after significant processing work has been done, a restocking fee (e.g., 10-15% of the item price) may be deducted from the refund. You will be notified of any such fee before the cancellation is finalized.

7. How to Submit a Cancellation Request

To request an order cancellation, please follow these steps:

  1. Visit our official Support Desk: https://www.lowpricedito.com/connect-with-us
  2. Click "Submit a Ticket."
  3. Select "Order Cancellation" as the main category.
  4. Fill out the form completely and accurately. You must provide the following information:
    • Order Number
    • Full Name (as on the order)
    • Order Email Address
    • Contact Number
    • Reason for Cancellation Request

Incomplete requests will not be processed. Our customer support team will review your ticket and respond via email with an update typically within 24-48 business hours.

8. Policy Amendments

LowPriceDito.com reserves the right to modify, amend, or change this Cancellation Policy at any time to reflect updates in our business practices, supplier agreements, or legal regulations. All changes will be posted on this page with an updated "Last Revised" date. It is the customer's responsibility to review this policy periodically.

9. Contact Us

For any questions or clarifications regarding this Cancellation Policy, please contact our Customer Support team through our official channel: