Return and Refund Policy

This Return and Refund Policy governs the process for returning products purchased from LowPriceDito.com that have already been delivered and for requesting refunds under qualifying circumstances.

• Return: The physical act of sending a product back to us or our designated partner.
• Refund: The reimbursement of the purchase price to the customer.
• Return Merchandise Authorization (RMA): The official approval and reference number required for any return to be processed. Returns received without a valid RMA will be refused.

This policy works in conjunction with, but is distinct from, our Order Cancellation Policy. Please ensure you have read and understood the terms below.

To be eligible for a return and refund, the item must be unused, in the same original condition and packaging it was received in (including all tags, manuals, and accessories), and must be returned within the specified return window.

2.1. Valid Reasons for Return:

We accept returns and provide refunds or exchanges for the following reasons:

• Defective/DOA (Dead on Arrival): The item is faulty, damaged upon delivery, or not working as intended.
• Wrong Item Received: The item received does not match the description on the website or the order confirmation.
• Major Damage in Transit: The product is physically damaged due to shipping (note: packaging damage only may not qualify).
• Missing Parts or Accessories: The box is missing essential components advertised to be included.

2.2. Non-Returnable Items & Categories:

Certain items, due to their nature, cannot be returned for refunds unless they are defective or incorrect. These include:

• Perishable Goods (e.g., food, flowers, live plants).
• Personalized, Custom-Made, or Made-to-Order products.
• Intimate Apparel, Swimwear, and Socks for health and hygiene reasons.
• Items marked "Non-Returnable" on the product page.
• Products with damaged serial numbers or UPC barcodes

You have 7 calendar days from the date of delivery to initiate a return request for eligible items. After this period, we cannot accept returns unless required by local consumer law.

Step 1: Submit a Return Request

Do not ship the item back to us without authorization.

1. Visit our official Support Desk: https://www.lowpricedito.com/connect-with-us
2. Click "Submit a Ticket."
3. Select "Returns & Refunds" as the main category.
4. Provide all required information:
   • Order Number
   • Product Name & SKU
   • Reason for Return (Please be detailed and attach photos/videos as proof)
   • Your Preferred Resolution (Refund / Exchange)

Step 2: Receive RMA & Instructions

Our support team will review your request within 1-3 business days.

If approved, we will issue a Return Merchandise Authorization (RMA) Number and specific shipping instructions via email. This RMA number must be clearly written on the outside of the return package.

Step 3: Ship the Item Back

• Securely pack the item in its original packaging, including all accessories and documents.
• Ship the package to the address provided in your RMA instructions. We recommend using a trackable shipping service.

Please Note: Unless the return is due to our error (e.g., wrong item sent, defective), the customer is responsible for the return shipping costs. These costs will be deducted from the refund amount.

Upon receipt, our warehouse will inspect the returned item to ensure it meets the eligibility criteria outlined in Section 2.

If the return is approved, we will initiate your refund immediately and notify you via email.

If the return is rejected because the item is not in its original condition, is damaged, or is missing parts, we will ship it back to you at your expense, and no refund will be issued.

• Method: Refunds will be processed to the original payment method used for the purchase. For Cash-on-Delivery (COD) orders, refunds will be issued via bank transfer or e-wallet; you will be required to provide these details.
• Timeline: Please allow time for the refund to be reflected in your account after you receive the approval email.
  • Credit/Debit Card Refunds: 7-15 business days.
  • E-Wallet Refunds (GCash, Maya, etc.): 7-15 business days.
  • Bank Transfer Refunds: 3-5 business days.
• Deductions: Return shipping fees (if applicable) and any costs incurred due to missing accessories or packaging damage may be deducted from the refund total.

We only offer exchanges for an identical item if the original product is defective, damaged, or incorrect. If you wish to exchange for a different item, the process is to return the original item for a refund (following the process above) and then place a new order for the desired product.

If you receive a wrong, defective, or damaged item, please contact us within 48 hours of delivery. Providing photos or videos of the issue, the product, and its packaging is essential for a swift resolution. In many cases of our error, we may cover the return shipping costs.

LowPriceDito.com reserves the right to update this Return and Refund Policy at any time. Changes will be posted on this page with an updated "Last Revised" date. The policy in effect at the time of your purchase will govern that transaction.

For questions about your return or this policy, please contact us through our official channels:

• Support Portal: https://www.lowpricedito.com/connect-with-us
• Email: usmile@lowpricedito.com
• Business Hours: Monday to Friday, 9:00 AM to 4:00 PM (PST), excluding public holidays.